Parking Guidance Systems, LLC (PGS), a leading provider of advanced parking intelligence, guidance, and wayfinding solutions, today announced the appointment of Jordan Schware as Director of Customer Success.
As PGS continues to expand its installed base and connected portfolio of hardware, software, and mobility solutions, the company is investing in Customer Success to ensure customers continue gaining measurable value as their needs and operations evolve.
PGS has built its reputation not only on precision-engineered technology, but also on responsive service, trusted relationships, and a long-term commitment to customer success. Jordan’s appointment reinforces that customer-first philosophy by adding dedicated leadership and greater coordination across PGS’s growing North American customer base.
In his role, Jordan will build and lead PGS’s dedicated Customer Success organization, strengthening the company’s ability to support customers throughout the lifecycle of their parking technology investments. He will oversee structured onboarding, adoption, executive engagement, customer health, and strategic account growth.
“This is not a change in how PGS approaches its customers—it is an expansion of what has always differentiated us,” said Dylan Prep, Vice President of Sales at Parking Guidance Systems. “Our customers know they can count on PGS to be accessible, responsive, and personally invested in their success. Jordan will help us scale that commitment through consistent engagement and a consultative approach that helps each customer’s solution evolve alongside their operation.”
Schware joins PGS with more than 15 years of experience growing parking technology and software businesses while strengthening enterprise customer relationships. A 2024 National Parking Association “40 Under 40” honoree, he has helped parking technology companies expand enterprise adoption, develop strategic partnerships, and bring new digital-based solutions to market.
Jordan’s initial focus will be operational immersion and direct customer engagement. He will work alongside teams across PGS while meeting with customers to understand their priorities, operational goals, and evolving technology needs.
Those insights will help shape a scalable Customer Success framework built around proactive communication, strengthening executive relationships, and measurable customer outcomes that will continue driving the development of PGS solutions.
Jordan will also help accelerate adoption of PGS’s expanding portfolio of software and digital capabilities, including PGS PulseBI and Mobility. Expansion efforts will remain rooted in customer outcomes – solving additional operational challenges, improving the parking experience, and extending the value of existing PGS infrastructure.
“Our growth has always been built on earning trust, delivering on our commitments, and remaining engaged well beyond installation,” said Derek Frantz, Chief Executive Officer of Parking Guidance Systems. “As we monitor more than 500,000 parking spaces across the United States alone, it is essential that our customer engagement model grows with our installed base. Jordan brings the experience and discipline needed to preserve the personal relationships our customers value while giving them even more structured, proactive support.”
“PGS has earned an exceptional reputation by combining industry-leading technology with a level of accessibility and personal commitment that customers genuinely value,” said Schware. “My goal is to build upon that foundation – not replace it.
By listening closely, staying engaged, and aligning our solutions with measurable customer outcomes, we can help clients protect their investments, improve their operations, and confidently evolve their parking strategies over time. Every customer should have a trusted advocate and a clear roadmap for realizing the full value of the PGS ecosystem.”
About Parking Guidance Systems, LLC
Parking Guidance Systems, LLC combines precision-engineered parking technology, deep industry expertise, and a long-standing commitment to customer success. As the exclusive U.S. distributor of INDECT sensors, signage, and software, PGS delivers integrated parking solutions designed around the operational, financial, and experiential goals of each customer.
Its portfolio includes single-space ultrasonic sensors, multi-space camera sensors with license plate recognition, outdoor detection technology, custom-branded digital signage, mobile applications, system integrations, and business-intelligence tools. From initial design and installation through training, service, optimization, and future expansion, PGS works alongside its customers to maximize space utilization, simplify operations, improve the parking experience, and generate greater long-term value from their parking assets.